Response & Dispatch

Work orders generated from a correlated cause — the crew is told why, not just where.

Open Orders

6 crews assigned

Escalated

Overflow or safety risk

Past SLA

Response window exceeded

Fines Avoided

$1.8M

11 overflows prevented

Dispatch Queue

Order	Site	Action	Generated From	Crew	SLA	Status
WO-4471	SW 8th St & 137th Ave SC-0203	Vac truck — emergency relief pumping	0.1 ft headroom, drawdown stalled, H₂S 141 ppm	Vac Unit 7	0.4 hr overdue	Escalated
WO-4468	FOG Interceptor — Restaurant Row IQ-1014	FOG enforcement inspection + notice	Fluorescence spike correlated to downstream rise at SC-0187	Pretreatment 2	3.1 hr left	In Progress
WO-4465	Biscayne Blvd & NE 54th SC-0187	Line inspection — suspected grease restriction	Rising 0.40 ft/hr against falling velocity	Collections 4	1.8 hr left	Dispatched
WO-4462	Pump Station 214 — Wet Well IQ-1002	Impeller inspection — predictive	Drawdown 38% longer than 3 yr baseline, motor current rising	Mechanical 1	26.0 hr left	Scheduled
WO-4455	Plant Headworks — Gas Array IQ-1021	Confined-space entry hold — ventilate	H₂S 164 ppm, above worker-safety threshold	Safety Officer	0.2 hr left	Escalated
WO-4459	SW 88th St & 117th Ave SC-0359	Sensor service — restore telemetry	No transmission for 3 hr 7 min	Instrumentation	5.5 hr left	Dispatched
WO-4450	Coral Way & SW 22nd Ave SC-0311	Post-rain verification — no action required	Level returned to diurnal band after 1.2 in event	Collections 4	—	Closed

Threshold alarms versus dispatchable work

A level-only portal produces

“SC-0187 exceeded 4.5 ft.” A crew rolls, lifts the lid, finds water, and guesses. The same alarm fires again next week because nothing upstream changed.

A correlated layer produces

“SC-0187 is rising 0.40 ft/hr while velocity falls, and the Restaurant Row interceptor spiked 40 minutes earlier.” That is a grease restriction, a pretreatment notice, and a fix that holds.